Make the training stick: How to engage users in cybersecurity practices:

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Cyberattackers count on untrained computer users to react to electronic bait a certain way, and when they succeed it is because employees are not as engaged with cybersecurity practices as they should be. And that can include those who have already been through training.

Even though employees attend cybersecurity training programs, for instance, many come back afterward and do not apply what they just learned, according to Erik Devine, chief information security officer at Riverside HealthCare in Illinois.

Five years ago, Riverside had an 85 percent compliance rate when conducting phishing campaigns among its 3,000 employees, Devine said, and most did not know who to contact if they received a suspicious email.

“Our current rate is 97 to 99 percent compliance, depending on the type of test given,” he said. “It’s my job to engage the organization because without employees trained and engaged in information security, the landscape is just too large to protect.”

What can other hospitals learn from Riverside’s success? Devine shared what has worked during the training as well as what to look for once the employees go back to their jobs.

Scaring users really works

Let’s face it: education and training can be boring.

“Who wants to learn about compliance and regulations?” Devine asked. “Many employees still think of information security as a regulation or compliance rule. Which it is, but it’s so much more. So we try to bring ‘the cool factor’ to training.”

If healthcare organizations make security training fun, the argument goes, sometimes things will stick a little easier. Devine said that examples such as illustrating how hackers can crack into a car-wash and manipulate the robotic arms to damage automobiles or lock customers inside tends to pique trainee interest.

“Maybe it’s a bit of a scare tactic,” he said. “But we are in a cyber-war out there, it’s in the news all the time.”


Deliver an experience

Another element Devine tries to bring to the information security training classroom is experience. Riverside does that by running DNS poisoning or phishing campaigns to show employees what an exploit such as TabNabbing actually is, how it works and what to watch out for.

Tabnabbing, for anyone unfamiliar with the term, is a phishing attack wherein criminals impersonate a website to try and lure a visitor to input their username, password and other login credentials.

“We don’t do these techniques to shame employees, but it’s interesting to hear employees compare themselves to others when they fail or pass an information security exercise,” he added. “Experience truly has helped our health system in understanding cybersecurity.”

Make it personal

Making it personal also involves explaining what data people have that hackers might want or what makes people legitimate targets, because many employees think an attack wouldn’t happen to them.

Post-training problems to look for

After a class or presentation, users often go back to saving patients’ lives, dealing with difficult illnesses, or working on critical administrative tasks, and forget to change that password or take other steps to be more secure.

“When I state in a presentation you should be changing passwords to critical personal accounts because they sometimes link to professional accounts or critical data, only 20 percent of users change their passwords after the presentation,” Devine said.

While that applied to employees making that specific change, Devine said that only about 30 percent of users are unengaged with cybersecurity training more broadly.

Users unengaged with cybersecurity training will fall for the same tricks that have been used for 20 years. Engaged users, however, can help healthcare CIOs and CISOs protect an organization and its assets.

New Horizons – CompTIA Certifications

New Horizons is an authorized CompTIA Platinum Partner provider of the most current CompTIA courses to help prepare you for CompTIA certifications or to advance your technology skills.

Deciding to work in the IT industry is an exceptionally good choice. Getting an IT certification can help you get started and get ahead in your career. The CompTIA IT Certification Roadmap can make navigating the world of IT Certifications a little easier.

Click the image below to download the full roadmap PDF.

CompTIA Training & Certifications

CompTIA is the world’s leading technology association. CompTIA advances IT professionals with successful industry-leading certifications and business credentials in the areas such as PC maintenance, networking technologies, and security.

The New Horizons CompTIA Course Collection provides training and support for all of the current CompTIA certifications including A+, Net+, Security+, Linux+, Project+, CompTIA Advanced Security Practitioner (CASP), Server+, and more.

The collection contains award-winning courseware with breadth and depth across these critical technology subject areas, continually developed to keep up with the constantly changing requirements for the professional certifications. Our simulations offer task-based multipath scenarios to provide realistic practice of these critical technology subjects.

Top Five Reasons to get CompTIA Certified:

  1. Learn Skills to Get a New Job – CompTIA certifications assure employers of a candidate’s basic technology skills and prove you know how to get the job done.
  2. Preserve Your Job & Salary – As the economic landscape continues to evolve, certifications can lock you into tiered salary levels and prove expertise that stands above the rest.
  3. Ready to Change Jobs? CompTIA certifications help candidates qualify for new job opportunities, or advance your career in technology.
  4. Stand Out in the Resume Pile – Validated CompTIA certifications on your resume help you stand out among other applicants, giving you a greater opportunity for an interview.
  5. IT is Everywhere! IT skills are needed in most companies and there are simply not enough trained IT professionals to fill these jobs.



Prove you’ve got the soft skills IT professionals need

Communication, teamwork, problem-solving, enthusiasm, organisation… All IT employers have a checklist of core competencies against which they assess candidates and it’s not just technical skills that must be up to the mark.

While some IT companies look for predictable skills such as knowledge of C++, JavaScript or .Net, many other have more surprising requirements. Technology recruits have been known to look for creativity, the ability to be self-critical and the ability to help colleagues get their jobs done and enjoy their day.

Developing soft skills for IT graduate jobs

Many IT graduate schemes call for soft skills and commercial awareness just as much – or more – than technical understanding, particularly for business-focused roles such as consulting. Technical graduates can find themselves up against arts or social science graduates for such roles and can sometimes miss out due to less well developed soft skills. If you need to build your confidence in giving presentations or teamwork, for example, consider taking an active role in a club or society where you can develop these.

Below is a round-up of key skills that are required for almost all IT graduate schemes.

Key skill 1: Communication

IT systems are only relevant in a business context so IT professionals need the ability to communicate well with people at all levels in an organisation, from help desk assistants and PC end users to company directors. It’s important to be able to listen and understand, as well as explain technology at an appropriate level for the audience. In client-focusing roles IT professionals must also communicate clearly with clients to understand and define system requirements.

Demonstrate your graduate communication skills by:

  • Keeping verbal and written communication clear, concise and confident.
  • Showing you understand your audience and can tailor your communication to them.
  • Showing you can listen to and consider the views of others.
  • Thinking before you speak.

Key skill 2: Planning and organisation

The IT sector is a project-focused industry. Good planning and organisation skills are essential for graduates entering the tech business, in order to manage tasks on different projects with different deadlines and competing priorities. Effective planning makes it possible to anticipate problems and challenges and transform them into positive opportunities.

Demonstrate your graduate planning and organisation skills by:

  • Showing that you can put structure to a task or project.
  • Highlighting how you scope out an activity and allocate time to individual tasks.
  • Showing how you anticipate challenges and issues that could arise and plan contingencies.

Key skill 3: Drive, motivation and enthusiasm

Drive and motivation are essential for working in this incredibly fast-paced industry. You need to enjoy taking on new challenges, pushing boundaries and looking towards the future. Graduate recruiters warm to enthusiastic candidates because they know that enthusiastic people are motivated people.

Demonstrate your drive, motivation and enthusiasm by:

  • Showing you have the determination to achieve an end result.
  • Demonstrating that you can keep your optimism and enthusiasm even when things get tough.
  • Showing that you can bounce back from set backs.
  • Knowing what makes yourself tick and what types of task and activity you most enjoy doing.

Key skill 4: Problem-solving

Working in IT you need to have the ability to define problems in a timely manner, identify the root causes, and then gather relevant information to find appropriate solutions. But problem-solving goes beyond resolving just technical issues. You may also need to suggest enhancements to existing procedures and processes to deliver improved service, a better product and most importantly, satisfied clients.

Demonstrate your graduate problem-solving skills by:

  • Displaying that you can take a logical and analytical approach to problem solving.
  • Showing that you can view problems from a number of angles.
  • Demonstrating that you can anticipate potential pitfalls and act to prevent them happening.

Key skill 5: Teamwork

Teamwork is essential for sharing knowledge, establishing and building relationships and supporting all the people involved on a project. Teamwork requires interpersonal skills and at times, leadership qualities so that you can consider and respond appropriately to the behaviour and motives of others, adapt your personal style accordingly, or step out in front to bring others with you.

Demonstrate your graduate teamwork skills by:

  • Showing that you can build and maintain positive working relationships.
  • Demonstrating how you share information with others; support others and show respect for alternative views.
  • Showing how you have contributed to keeping projects on track and to achieving a final goal, working sensitively and co-operatively with others.
  • Showing how you have considered and identified what motivates others and how you have led by example.


Cyber Security Training Starts May 9

Military Veterans and Spouses May Qualify for Scholarships

Network+ Fundamentals of Cybersecurity
With a large majority of cybersecurity breaches currently arising from attacks via social engineering and other people-centered applications, knowing the “nuts and bolts” of network operations and security is no longer enough to qualify as a superior candidate for many job openings.

This 2-part certificate program provides job-relevant skills required by employers.
Course Start: Monday, May 9
Course End: Friday, August 26
Course Duration: 16 Weeks
Tuition: $2,400 Full scholarships available for military, prior military, dependents, and military spouses

CompTIA Network+
This component offers an introduction to computer networking, including wide area networks (WANs), local area networks (LANs) and the protocols used to coordinate and control communications.

The module will provide the students with the body of knowledge required to pass the Network+ exam from CompTIA. Students will receive one exam voucher. Fifty percent of all course time will be devoted to CompTIA Network+.

Introduction to Cybersecurity
This component offers an introduction to four key topic areas and skillsets essential to current cyber security operations. Fifty percent of all course time will be devoted to these cyber security topics:

  • Analytics and Critical Thinking: This topic teaches biases to students to improve awareness of our weaknesses. It also teaches simple, structured methods to mitigate and overcome those biases, improving their critical thinking and reducing cognitive errors.
  • Communications, Personality Assessment and Leadership for Information Technology:  provides students with best practices in communication, personality assessment and leadership to boost effectiveness in team dynamics. This module will also feature a two-day, in-person communications workshop.
  • Global Perspectives on Cybercrime and Cyberterrorism: introduces ethical and legal considerations of information security as well as interactions with law
    enforcement and regulatory bodies and the management of the relationships. To provide an awareness of the background of geo-politics, students will learn about both US domestic and international developments and an
    analysis of how decision makers seek resolution—addressing legal, policy and operational considerations.
  • Risk Assessment and Management for Information Technology: introduces the concept of risk, explains how risk can affect organizational objectives and how to utilize a risk management methodology to understand, communicate and address risk in operational strategies, plans and activities.

Contact Genene Poppell for enrollment and scholarship information:

Phone: 850-474-3083

Offered in collaboration with the National Cyber Partnership, Net+ Cybersecurity is a
fast-track preparation for jobs in the cyber industry. Majority of coursework (95%) will be online with assignments due weekly. A two-day in-person communications workshop will occur in Pensacola. The dates will be determined by class members and instructor.

Florida State College of Jacksonville – Web Development Specialist

Web Development Specialist (6954) (T.C.)


Technical Certificate

The explosive growth of the Internet and electronic commerce affects almost every company and organization today. Most medium to large size corporations and organizations, and many small businesses, now develop web sites for electronic commerce, to develop marketing relationships, distribute company information to employees and their customers, and to access vital information in databases. The Web Development Specialist Technical Certificate provides the necessary coursework and hands-on experiences to enable graduates to design, develop, maintain, manage and administer comprehensive web sites for corporations and organizations. The program also provides a foundation for various certification examinations in Webmaster/Web Development.

This program does not provide a Florida state technical certificate but does provide a Florida State College at Jacksonville certificate.

Need More Information? Contact:

Steven Miller, South Campus, (904) 646-2022 or


Professional Courses

Credit Hours: 22
•CGS 2820 – Web Site Design and Development Credit Hours: 4
•CGS 2821 – Advanced Web Site Design and Development Credit Hours: 4
•COP 1000 – Introduction to Computer Programming Credit Hours: 3
•CTS 2440 – Oracle SQL and PL/SQL Credit Hours: 4
•COP 2822 – Web Technologies Credit Hours: 4
•COP 2551 – Introduction to Object Oriented Programming with Java Credit Hours: 3
or COP 2842 – Internet Programming Credit Hours: 4

Total Credit Hours: 22 / Program Length: 9 Months

Graduation Requirements

In order to be awarded a technical certificate, students must have met the following requirements.
1.Students must fulfill all academic requirements for the chosen program of study as outlined in the Florida State College at Jacksonville catalog and curriculum.
2.Earn minimum prescribed semester hours for the chosen program of study with a cumulative grade point average of 2.0 (“C”) on a 4.0 scale on all courses that apply to the chosen program of study.
3.Complete a minimum of 25 percent of the total hours required for the program in residence at Florida State College at Jacksonville. Credit by examination and credit by portfolio development do not count toward this residency requirement.
4.Students must have fulfilled all obligations, financial or otherwise, to the College before they may graduate.

Note: Students are cautioned to pay particular attention to the following statements.
1.A student’s graduation date will be the date of the end of the College term in which the student has fulfilled all academic requirements. (The removal of an incomplete grade does not affect students’ graduation dates, since the grade change is effective at the end of the term in which the incomplete grade was assigned rather than the term in which the incomplete work was made up.)
2.Students who enter under the (2015/2016) catalog will be assigned to the degree or certificate requirements in effect during the 2015/2016 academic year. The student’s assigned catalog year will remain in effect as long as the student maintains continuous enrollment. Changes to requirements as mandated by law or by rule of the District Board of Trustees may supersede this provision.
3.Many courses in this catalog have prerequisite requirements and/or co-requisite courses listed in the course descriptions. Students are advised to be guided by these requirements.
4.Students who place into developmental education courses are required to complete designated developmental education courses with a grade of “C” or better regardless of program of study.


This certificate articulates directly into the Computer Information Technology (2153) (A.S.) degree. Students may pursue one or more certificates to develop or upgrade their skills in a particular field, or pursue the A.S. degree and earn technical certificates while completing the requirements for the degree. Contact an advisor or counselor to determine the career education path that is best for you.

For more information:


St. Johns River Community College – Computer Science & Information Technology programs

Computer Science & Information Technology

CISCO logo XCEL-IT supports many of these IT-related programs at SJR State.
The XCEL-IT program helps connect students with the resources they need to get started or advance in the IT industry. Services include customized advising, job search assistance and a state-of-the-art computer lab.

SJR State offers a broad range of computer science programs and courses using industry standard software and equipment. You can be on your way to a great paying, high-demand career in two years or less! With our hands-on programs and projects, students gain the essential skills and knowledge needed for industry-recognized certifications.

SJR State is an authorized Cisco Networking Academy partner.


      A.S. Degree


      Program Plan-Course Rotation

(Excel) (PDF)Geographic Information Systems (4107) C.C.C. Gainful Employment

            Program Plan-Course Rotation

(Excel) (PDF)
Help Desk Support Technician (4108) C.C.C. Gainful Employment

            Program Plan-Course Rotation

(Excel) (PDF)
IT Support Specialist (4109) C.C.C. Gainful Employment

           Program Plan-Course Rotation

(Excel) (PDF)

      A.S. Degree


      Program Plan-Course Rotation

(Excel) (PDF)Digital Forensics (4124) C.C.C. Gainful Employment

            Program Plan-Course Rotation

(Excel) (PDF)
Network Enterprise Administration (4126) C.C.C. Gainful Employment

            Program Plan-Course Rotation

(Excel) (PDF)
Network Infrastructure – CISCO (4123) C.C.C. Gainful Employment

            Program Plan-Course Rotation

Network Security (4127) C.C.C. Gainful Employment

            Program Plan-Course Rotation


      A.S. Degree


      Program Plan-Course Rotation

(Excel) (PDF)Computer Programmer (0408) C.C.C. Gainful Employment

            Program Plan-Course Rotation

(Excel) (PDF)
Computer Programming Specialist (4120) C.C.C. Gainful Employment

            Program Plan-Course Rotation


      A.S. Degree


      Program Plan-Course Rotation

(Excel) (PDF)Information Technology Administration (4115) C.C.C. Gainful Employment

            Program Plan-Course Rotation

(Excel) (PDF)
Web Development Specialist (4112) C.C.C. Gainful Employment

            Program Plan-Course Rotation

(Excel) (PDF)

For more information, call (386) 312-4183 or visit the College Catalog

University of North Florida – Bachelor of Science Computing and Info Science Degree

Major: Computing & Info Sciences

Concentration: Information Technology

Degree: Bachelor of Science

Informational Text
The Bachelor of Science in Computing & Information Sciences requires 120 total credits that include a minimum of 54 upper-level credits. 

School of Computing Policies

  • All courses must be completed with a grade of C or better unless noted otherwise.
  • Once enrolled at UNF, all remaining prerequisite courses and major/minor requirements must be completed at UNF.
  • Satisfactory Progress Policy
    • The School of Computing enforces the “one repeat” rule for all prerequisite and core courses offered by the School for its major programs.
    • Students who do not successfully complete a prerequisite or core requirement for a School of Computing major on the first attempt due to earning a grade of D, F, W, WP, or WF will be granted one chance to repeat the course.
    • Students who do not successfully complete the aforementioned course on the second attempt will be blocked from registering for courses offered by the School of Computing in future semesters.
    • This policy applies whether or not the student has declared a major in a School of Computing program.
  • Exit Requirements
    • Proficiency in a high-level programming language.
    • Proficiency in oral communication. To demonstrate satisfactory oral communication skills, students must deliver up to two presentations in an upper-level course offered by the School of Computing. If the first presentation is satisfactory, the second presentation will be waived.
Prerequisites (15 credits)
Information Technology Prerequisites (5 Courses – 15 Credits)
MAC2233 (GM)Calculus for Business (3 Credits)
MAC2233 Calculus for Business
MAC2311 Calculus I is also acceptable.
CGS1570 Microcomputer Applica Software (3 Credits)
CGS1100 Computer Applications for Business (3) is an acceptable substitute.
STA2023 (GM) Elem Statistics-Business (3 Credits)
SPEECH course with prefix SPC
SPC4064 Public Speaking for Professionals is recommended.
COP2220 Computer Science I (3 Credits)
Major Requirements (45 credits)
Information Technology Major Requirements: (14 Courses – 45 Credits)
CDA3101 Introduction Computer Hardware (4 Credits)
CDA4010 Human Factrs/Collabr Cmpt (3 Credits)
CGS4307 Info Proc: Organizational Pers (3 Credits)
CIS3253 Legal & Ethical Iss in Comput (3 Credits)
CIS4360 Gen Cmp Security Adm (3 Credits)
CIS4364 IS Intrusion Detect (3 Credits)
CNT4406 Network Security/Management (3 Credits)
CNT4504 Computer Networks/Dist Process (3 Credits)
CNT4514C Wireless/Mobile Cmpt (4 Credits)
COP3503 Computer Science II (3 Credits)
COP3538 Data Structures Using OOP (4 Credits)
COP4640 OS Env Admin (3 Credits)
COP4813 Internet Programming (3 Credits)
COT3100 Computational Structures (3 Credits)
Major Electives (6 credits)
Information Technology Major Electives: (2 Courses – 6 Credits)
SELECT 6 credits of 3000-4000 level
Any upper-level computing course not used to fulfill other major requirements may be used to satisfy this requirement.
Exit Requirement
Computer and Information Sciences Oral Communication Exit Requirement: All Computing majors must deliver up to two presentations in computing courses for evaluation of presentation skills. If the first presentation is satisfactory, the second evaluated presentation will be waived.
Information Technology Free Upper-Level Electives: Select additional courses as necessary to attain 54 upper- level credits.
Select additional courses as necessary to attain 120 hours.